A mid-size property manager was drowning in spreadsheets with 200+ recurring manual workflows. We replaced the entire stack with event-driven automation in under eight weeks.
Map Before You Automate
We spent the first two weeks shadowing operations staff. Half the workflows turned out to be redundant or could be eliminated by changing a single upstream process.
N8N as the Backbone
Every workflow became an N8N flow. The visual editor let the operations lead read and audit every automation without engineering involvement.
AI Where It Earned Its Place
We used GPT-4 class models only for unstructured-to-structured tasks: parsing maintenance emails, extracting lease terms, summarising tenant complaints.
The Outcome
Operations headcount stayed flat while the portfolio grew 3x. Mean time to resolve a maintenance request dropped from 4.2 days to 14 hours.
